NOTE: Due to the size of the download and the time it would take, HP recommends ordering the CD-ROM version rather than downloading the Web version of the driver without broadband (Cable, DSL, T1, or equivalent) Internet access. To order the full release CD, with all software features, use the "Back" button to display the previous page and select the software beginning with CD.
Choose the file you want to download to your system. With your mouse, click on the file. In the 'save as' dialogue, you will be prompted to select the folder (subdirectory) where you want the file downloaded. Once the file is downloaded, click on the file, the software will decompress and then install automatically.
- During installation, you may see a message about "Digital Signature Not Found". You must select "Continue" for the software to install correctly.
- Connect the scanner only after you have finished installing the Scanning Software.
Scanning software, scanner, and printer stop responding after using HP ScanJet Copy Utility or scan-to-printer on a printer connected to the 5370C parallel pass-through port. This issue has only been seen in Windows 2000 and XP. The first copy or scan-to-printer operation works fine, after that the customer will not be able to access the scanning software, scanner or printer until the system has been restarted.
Don't connect a printer to the scanner's parallel pass-through port in Windows 2000/XP. Connect either the scanner and/or printer to a USB port.
Microsoft Windows 2000
Microsoft Windows NT 4.0