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HP PSC 1610 All-in-One Printer support

Resolves certain print cartridge rejection and scanner failure error messages

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Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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  • Overview

Description

Products Impacted: HP PSC 2350 and HP PSC 1600

Purpose of update: The HP All-in-One device may eventually cause the following error message that can not be resolved iwthout replacing the color or black print cartridge.

  • Remove and Check Color/Black pen
  • The color/black cartridge is not intended for this product
  • Incorrect pen cartridge

Refer to your user documentation to determine which print cartridges your HP All-in-One device uses, and how to install them in the printer.

Note: If your device is currently displaying one of the messages listed above, you should replace the offending print cartridge and then install this update.

This patch also contains the following improvements:

  • The patch resolves the “Scanner Failure. Turn Power Off Then On" message. You may get this message when scanning at a high resolution (4800 or higher), or when your original is greater than 8.5 inches long.
  • This patch also adds support for 13 x 18 cm photo paper on your product's control panel, if it is not already present.

Installation instructions:

  1. Click the Download now button.
  2. You may need to use StuffIt Expander to decode the downloaded file. After the file is decoded, you will have a self-mounting disk image file (.smi). If you don't have StuffIt Expander, you can download it for free from http://www.stuffit.com/expander/.

  3. Double-click the disk image file.
    • If you are using OS 9, a new disk appears on the Desktop.
    • If you are using OS X, a new disk appears in the Computer window (it also appears on the Desktop if you have set the Finder's preferences to do that).
  4. Double-click the application and follow the instructions on the screen.

Release details

Released:
2005-10-13
File name:
Version
2.0
Compatibility:
Mac OS X
Mac OS 9

Details and specifications

HP PSC 1610 All-in-One Printer

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