Solution Center Update

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Overview
How to install
System requirements

Description

This update corrects two issues: 1) Solution Center prompting for disk when launched or during a pc reboot and 2) Prevents an application error with hpqgpc01.exe when PC is shut down.

Release details

Released:

2010-06-24

File name:

eSupport_hpcom_130_011.exe [1/1, 44.52M]

Version:

13.0

Compatibility:

Microsoft Windows Vista
Microsoft Windows Vista Home Premium (32-bit)
Microsoft Windows Vista Home Basic (32-bit)
Microsoft Windows Vista Business (32-bit)
Microsoft Windows Vista Ultimate (32-bit)
Microsoft Windows Vista (64-bit)
Microsoft Windows Vista Enterprise (32-bit)
Microsoft Windows Vista Enterprise (64-bit)
Microsoft Windows Vista Home Basic (64-bit)
Microsoft Windows Vista Home Premium (64-bit)
Microsoft Windows Vista Business (64-bit)
Microsoft Windows Vista Ultimate (64-bit)
Microsoft Windows XP

Fix/Enhancement

1) Solution Center prompting for disk when launched or during a pc reboot.
2) Prevents an application error with hpqgpc01.exe when PC is shut down.

Use these directions to guide you through the self-install process

Installation Instructions

1. Click the Download Only button.
2. When a new pop-up window appears, click on the Save button.
3. Save the file in a desired location, perhaps a user-created C:/print software/directory.
4. After saving the file, run the file or go to the directory where the file was saved in order to run it. If security warnings are displayed, they may be caused by settings in the computer, however continue to run the file.

Note: File is compressed and may take time to expand and run.

5. Follow any on-screen instructions.
6. After the installation completes, a restart prompt will appear. Please shut down and restart your system to complete the installation.