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HP Officejet 6500A Plus e-All-in-One Printer - E710n support

HP Officejet Firmware

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HP Download and Install Assistant
Follow the instructions below to install and run HP Download and Install Assistant using the HP Support Solutions Framework.
HP browser detection did not automatically detect your browser. Select the appropriate option required by your browser for each step listed below.

Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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  • Overview
  • How to install
  • System requirements

Description

Methods for Installing the Firmware Update:

  1. Install the update through the product control panel (Recommended)
  2. Download the update this page

For easier use, HP recommends installing the firmware update through the product control panel instead of downloading the firmware update from this page. If your product is connected though a network (Wireless or Ethernet), you can easily and quickly install the firmware update directly through the product control panel. You must have an active Internet connection.
If you choose to download the firmware update from this page, your product must be connected through a USB connection.

Follow these steps to install the firmware update through the product control panel:

  1. On the product control panel, touch the Right Arrow to display the second navigation screen.
  2. Touch Setup, and then touch the Down Arrow to display the Web Services Setup Menu.
  3. Touch Web Services Setup.
  4. Touch the Down Arrow to select Product Updates.
  5. Touch Check for Product Updates.

USB connection only: If you chose to download the product firmware update rather than installing the update through the control panel, click the Download button on this page, and then follow the on-screen instructions.

Check for product updates frequently to ensure that you are getting the most out of your HP product.

Release details

Released:
2012-05-09
File name:
Version
CIP1FN1206AR
Compatibility:
Microsoft Windows Vista
Microsoft Windows Vista Home Basic (32-bit)
Microsoft Windows Vista Home Premium (32-bit)
Microsoft Windows Vista Business (32-bit)
Microsoft Windows Vista Ultimate (32-bit)
Microsoft Windows Vista Starter
Microsoft Windows 7 (32-bit)
Microsoft Windows Vista (64-bit)
Microsoft Windows 7 (64-bit)
Microsoft Windows XP Professional
Microsoft Windows Vista Enterprise (32-bit)
Microsoft Windows Vista Enterprise (64-bit)
Microsoft Windows 7 Home Basic (32-bit)
Microsoft Windows 7 Home Premium (32-bit)
Microsoft Windows 7 Professional (32-bit)
Microsoft Windows 7 Enterprise (32-bit)
Microsoft Windows 7 Ultimate (32-bit)
Microsoft Windows 7 Home Premium (64-bit)
Microsoft Windows 7 Professional (64-bit)
Microsoft Windows 7 Enterprise (64-bit)
Microsoft Windows 7 Ultimate (64-bit)
Microsoft Windows 8.1 (64-bit)
Microsoft Windows XP Home Edition
Microsoft Windows Vista Home Basic (64-bit)
Microsoft Windows Vista Home Premium (64-bit)
Microsoft Windows Vista Business (64-bit)
Microsoft Windows Vista Ultimate (64-bit)
Microsoft Windows 7 Starter (32-bit)
Microsoft Windows 7 Home Basic (64-bit)
Microsoft Windows XP Tablet PC Edition
Microsoft Windows XP

Fix/Enhancement

  1. General Improvements to Web Scan in Embedded Web Server (EWS)
  2. Prevent printer from asserting during copy and fax job through ADF
  3. Improve network connectivity
  4. Enable option to reset password in Webjet Admin
  5. Fix to Fax Setup Wizard hung while waiting for Fax Test completion
  6. To improve print quality
  7. to resolve paper mismatch
  8. Improve the printer responsiveness in Power saving mode
  9. Improve USB connectivity between Mac and printer
  10. Enable configuration of secure proxy server
  11. Resolve Web Services setup issue when ports 5222 and 5223 are blocked
  12. Enable display of eprint email address on the front panel

Before starting the upgrade:

  • The HP Officejet 6500A Firmware flashing (upgrade) requires a wired network or a USB connection.
  • DO NOT upgrade the printer firmware in a wirelessly connected printer.
  • If the computer has a firewall installed or enabled, it may block the Firmware Download Utility from accessing the printer. Therefore, please remember to temporarily disable any firewall that may be on the computer, including firewalls such as Microsoft Windows XP Firewall, Sygate, Zone Alarm or BlackICE.
Install instructions:
  1. Switch on the HP Officejet 6500A series printer and wait until the printer is READY. [The Power light should be on]
  2. Double click on OJ6500_E710n-z_R1206A.exe to launch the HP Firmware Download Utility. A list of HP Officejet 6500A series printers detected will be displayed on the screen.

    Note: If the Wired network printer you wish to upgrade is not displayed in the detected printer list, click on the Refresh button to scan for printers connected via the wired network.

  3. Click on the checkboxes on the left to select single or multiple HP Officejet 6500A series printers you wish to upgrade.
  4. Click on the Update button to start the firmware flashing process.
  5. Message showing "The selected printer has been updated successfully" will be shown. Firmware flashing will begin.

    CAUTION! Do not interrupt the printer during the upgrade process. Printer maybe damaged if power is interrupted during the firmware upgrade process.

  6. When the printer has sucessfully completed the flashing process, it will automatically print out a Printer Status Report, that will show the new firmware version.
  7. Click on the Done button to close the HP Printer Update utility.

Having problems downloading or installing?

Details and specifications

No additional prerequisites
HP Officejet 6500A Plus e-All-in-One Printer - E710n

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