Critical Update to Correct a PC to Printer Communication Issue HP Photosmart C4585 All-in-One Printer - HP Customer Care (United States

Download options and information

Download only »

View directions

File name:

ConvergedIO_HPCOM_V3.exe, (1/1 , 1.53M)

By downloading, you agree to the terms and conditions of the HP software licensing agreement

» HP software licensing agreement.

Released:

2009-03-04

Version:

1.0

Compatibility:

Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Enterprise (64-bit)

System requirements:

Must have an existing installation of the device for which this update is targeted. This update can not be used for initial device installation.

Description:

This update corrects an issue that can cause your computer to lose the connection with your printer, which may result in incomplete print jobs and loss of printer status messaging.

Enhancements:

This update corrects an issue that can cause your computer to lose the connection with your printer, which may result in incomplete print jobs and loss of printer status messaging.

Give us your feedback

1.Which option did you select? "Install now"(available on selected files) or "Download only" to install your software / driver? (choose ONE option which best describes your experience)
Install now

		Installation was successful, and my problem was resolved
		Installation was successful, but my problem was NOT resolved
		Installation was NOT successful

Download only

		File successfully downloaded, I launched and installed it on my system, and my problem was resolved
		File successfully downloaded, I launched and installed it on my system, and my problem was NOT resolved
		File successfully downloaded, but I was unable to launch and install it
		File did NOT download successfully.

2. Why were you downloading the software / driver

		To update to a newer software /driver version
		To acquire missing software / drivers
		To acquire software / drivers for my upgraded operating system (e.g., Windows XP to Windows Vista)
		To acquire software / drivers because I downgraded my operating system (e.g., Windows Vista to Windows XP)
		Because HP told me I needed to update
		Other (please explain in the comment field in question 4)

3. How useful were the instructions on this page?
    Not Useful                                                            Very Useful


4. What can Hewlett-Packard do to improve the download experience

This information is for website improvement only and will not be responded to on an individual basis. If you need assistance please Contact HP

Your product