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HP Officejet 4215xi All-in-One Printer support

Critical Update to Correct a PC to Printer Communication Issue

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HP Download and Install Assistant
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HP Download and Install Assistant
Follow the instructions below to install and run HP Download and Install Assistant using the HP Support Solutions Framework.
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Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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  • Overview
  • How to install
  • System requirements

Description

This update corrects an issue that can cause your computer to lose the connection with your printer, which may result in incomplete print jobs and loss of printer status messaging.

Release details

Released:
2009-03-04
File name:
Version
1.0
Compatibility:
Microsoft Windows Vista
Microsoft Windows Vista (64-bit)

Fix/Enhancement

This update corrects an issue that can cause your computer to lose the connection with your printer, which may result in incomplete print jobs and loss of printer status messaging.
1. Before downloading the update, please verify that you have an existing valid installation of the device. This update is not intended to be used as a primary installation for your device.
2. Download the update to a folder on your system.
3. Double click on the downloaded update file to start the unpacking and installation process.
4. In Windows Vista, you will be prompted for Administrator credentials if your login privileges do not have administrator rights. If you are an administrator, you will be prompted for permission to continue with the installation. Please select the option to continue the installation.
5.Follow the on-screen instructions to complete the installation.
6.If you are requested to reboot the system at the end of the installation, please reboot to complete the installation process. Reboot is normally not required.

Details and specifications

Must have an existing installation of the device for which this update is targeted. This update can not be used for initial device installation.
HP Officejet 4215xi All-in-One Printer

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