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HP Photosmart 2575 All-in-One Printer support

HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch

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Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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  • Overview
  • How to install

Description

This patch will resolve "Unexpected Internal Errors" and some "Communications Failure" errors that may occur when there are mutiple versions of HP Image Zone and/or Photo and Imaging software on your system.

Release details

Released:
2005-08-09
File name:
COL10862.exe [1/1, 441.79k]
Version
1.0
Compatibility:
Microsoft Windows XP
Microsoft Windows 2000

Fix/Enhancement

The patch should resolve most cases of Unexpected Internal Error and/or Communications failures installed over newer scanner software.
The patch will download and expand into a folder called c:\col10862 and automatically execute. Execution should take place within a few seconds. Once the patch has executed, it will display a message box requesting you retry the scan.
Once the patch has been executed, you may delete the C:\COL10862 with the COL10862.exe file.

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Details and specifications

HP Photosmart 2575 All-in-One Printer

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