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HP Photosmart 2575 All-in-One Printer Drivers & Downloads

HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch

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  • How to install

Description

This patch will resolve "Unexpected Internal Errors" and some "Communications Failure" errors that may occur when there are mutiple versions of HP Image Zone and/or Photo and Imaging software on your system.

Release details

Released:
2005-08-09
File name:
COL10862.exe [1/1, 441.79k]
Version:
1.0
Compatibility:
Microsoft Windows XP
Microsoft Windows 2000

Fix/Enhancement

The patch should resolve most cases of Unexpected Internal Error and/or Communications failures installed over newer scanner software.

Use these directions to guide you through the self-install process

Installation Instructions

The patch will download and expand into a folder called c:\col10862 and automatically execute. Execution should take place within a few seconds. Once the patch has executed, it will display a message box requesting you retry the scan.
Once the patch has been executed, you may delete the C:\COL10862 with the COL10862.exe file.

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Details and specifications

System requirements